Refund and Cancellation
Introduction
In the fast-paced world of e-commerce and online services, having a clear and concise Refund and Cancellation Policy is crucial for gaining customer trust and satisfaction. Sohadra Maitree, a team of passionate change-makers dedicated to helping underprivileged children and youth, understands the importance of transparency and customer-centricity. This article will outline and explain their unique and customer-friendly Refund and Cancellation Policy, ensuring that users feel secure and confident when engaging with their services.
1. Our Commitment to Customer Satisfaction
At Sohadra Maitree, our primary objective is to provide exceptional service and support to our users. We are committed to ensuring that every individual feels valued and appreciated. In case a user is dissatisfied with our services or has second thoughts about their contribution, we offer a hassle-free refund and cancellation process.
2. Eligibility for Refund and Cancellation
2.1. Refund Policy
Customers who have made a donation or contribution to Sohadra Maitree are eligible for a refund under the following circumstances:
The donation was made mistakenly or with an incorrect amount.
The user’s credit card was charged fraudulently, leading to an unintended donation.
Technical issues occurred during the payment process, resulting in multiple charges for a single transaction.
2.2. Cancellation Policy
Users who wish to cancel their recurring contributions or sponsorship can do so at any time. The cancellation will be effective immediately upon request.
3. How to Request a Refund or Cancellation
To initiate a refund or cancellation, users can follow these simple steps:
3.1. Refund Requests
Users seeking a refund should contact our customer support team within 7 days of making the donation. They can reach out to us through our helpline offices or via the contact details provided on our website. The customer support representative will guide them through the process and resolve the issue promptly.
3.2. Cancellation Requests
For cancellation requests, users can visit our official website and log in to their accounts. From there, they can navigate to the “My Contributions” section and select the option to cancel their recurring contribution or sponsorship. Alternatively, they can contact our helpline offices for immediate assistance.
4. Processing Refunds and Cancellations
At Sohadra Maitree, we understand the importance of promptness when it comes to refunds and cancellations. Once a refund or cancellation request is received, our dedicated team will take immediate action to process the request. Refunds will be credited back to the original payment method within 3-5 business days.
5. Exclusions
It is essential to note that there are certain exclusions to our Refund and Cancellation Policy. We do not offer refunds or cancellations in the following cases:
Donations made to specific fundraising campaigns or projects, as these contributions are non-refundable.
Refunds requested after the 7-day grace period has expired.
Conclusion
At Sohadra Maitree, we prioritize the satisfaction of our users and donors. Our Refund and Cancellation Policy reflects our dedication to transparency, fairness, and customer-centricity. By offering a straightforward process for refunds and cancellations, we aim to build trust and long-lasting relationships with our supporters.
FAQs
Can I get a refund for a specific fundraising campaign?
No, donations made to specific fundraising campaigns or projects are non-refundable.
How long does it take to process a refund?
Refunds are typically processed within 3-5 business days after the request is received.
Can I cancel my recurring contribution at any time?
Yes, you can cancel your recurring contribution at any time, and the cancellation will be effective immediately.
What if I want to change the amount of my recurring contribution?
If you wish to modify the amount of your recurring contribution, you can contact our customer support team for assistance.
Is there a time limit for requesting a refund?
Yes, refund requests should be made within 7 days of making the donation to be eligible for consideration.
